Shipping policy

At Tred Moto, we aim to deliver your motorcycle gear maintenance and hygiene products to you as quickly, safely, and transparently as possible. We ship across India using trusted logistics and courier networks.

1. Order Processing & Dispatch Timelines

  • Dispatch Schedule: All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays) from our warehouse in Mumbai, Maharashtra.

  • Order Cut-off: Orders placed before 10:00 AM IST Monday through Saturday are prioritized for same-day or next-business-day dispatch.

  • Tracking Details: As soon as your order is handed over to our courier partner, you will receive an automated email and WhatsApp notification with your Tracking Number and live tracking link.

2. Shipping Rates & Transit Times

We ship to almost all postal PIN codes across India. Standard estimated delivery is 5–7 business days from placing your order:

Region / Zone Estimated Delivery Window Shipping Fee
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) 5–7 business days

Free shipping on all prepaid and COD orders. No additional COD fee applies.
Rest of India (Tier 2 & Tier 3 Cities) 5–7 business days

Free shipping on all prepaid and COD orders. No additional COD fee applies.
Special Regions (North-East, Jammu & Kashmir, Island Territories) 5–7 business days

Free shipping on all prepaid and COD orders. No additional COD fee applies.

Note: Specialized aerosol sprays, interior foam cleaners, and liquid formulations are classified under surface transport safety guidelines in accordance with national logistics regulations. Air express shipping may be restricted for surface-only chemical care categories.

3. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for eligible PIN codes across India.

  • No additional fee applies to Cash on Delivery (COD) orders.

  • Verification: To ensure valid delivery, you may receive an automated WhatsApp or SMS notification asking you to confirm your COD order prior to dispatch.

4. Non-Delivery & Failed Delivery Attempts

  • Our courier partners will attempt delivery up to 3 times.

  • If you are unavailable to receive the parcel, the courier executive will attempt contact via phone or SMS.

  • If all delivery attempts fail or an incorrect address/phone number was provided, the parcel will be marked as Return to Origin (RTO) and sent back to our Mumbai fulfillment center.

  • For orders returned due to incomplete/wrong address or non-acceptance of COD, re-shipping charges will apply to send the package out again.

5. Damaged, Leaking, or Missing Items in Transit

We take extreme care in packaging liquid cleaners, sprays, and gear care kits in protective PU/bubble wrap to prevent leaks or transit damage.

If your package arrives visibly damaged, tampered with, or leaking:

  1. Take Photos/Videos: Take clear photos or a short unboxing video showing the outer shipping label and the damaged/leaking product.

  2. Report Immediately: Contact us within 48 hours of delivery at care@tredmoto.com with your Order Number and proof attached.

  3. Resolution: Upon verification, we will dispatch a replacement product at zero additional cost or issue a full refund.

6. Address Changes

If you need to update your shipping address after placing an order, please email us immediately at care@tredmoto.com or contact our support team. Once an order has been dispatched and assigned an Air Waybill (AWB) number, address modifications may not be possible or could cause delivery delays.

7. Support & Inquiries

For any shipping, dispatch, or tracking inquiries, reach out to our customer care team:

  • Email: care@tredmoto.com

  • Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST