Refund policy

At Tred Moto, we stand behind the quality of our gear care products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

  • You have 7 days after receiving your item to request a return.

  • To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, unopened, with original seals intact, and in its original packaging.

  • You will need to provide the receipt or proof of purchase (order number).

2. Non-Returnable Items

Due to safety and hygiene considerations regarding specialized cleaning chemical formulations, the following items cannot be returned:

  • Opened, used, or unsealed liquids, sprays, or interior foam cleaners.

  • Microfiber cloths or application accessories that show signs of usage.

  • Items purchased during clearout or final sale events.

3. Damages, Defective Items, & Wrong Deliveries

Please inspect your order immediately upon reception. If an item is defective, damaged in transit, or if you received the wrong item:

  • Contact us within 48 hours of delivery at care@tredmoto.com.

  • Please attach photos or a clear unboxing video showing the shipping label and the damaged/defective product.

  • Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

4. How to Initiate a Return

  1. Contact us at care@tredmoto.com with your order number and reason for return.

  2. If your return is accepted, our team will schedule a reverse pickup via our logistics partner or provide return shipping instructions.

5. Exchanges

For exchanges on eligible unused products, the fastest process is to request a return for the existing item. Once accepted, make a separate purchase for the new item.

6. Refunds

  • Inspection: We will notify you once we’ve received and inspected your returned item to confirm if the refund is approved.

  • Prepaid Orders: If approved, refunds are automatically processed to your original payment method within 5–7 business days.

  • COD Orders: For Cash on Delivery orders, our support team will share a secure payout link or request your UPI ID / Bank details to transfer the refund amount directly.

  • If more than 10 business days have passed since your return approval, please contact us at care@tredmoto.com.